1. INTRODUCTION

My Hands Car Wash LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through SMS/text messaging.

Please read this Privacy Policy carefully. By using our Services, you consent to the collection and use of your information as described in this policy.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and mailing address
• Vehicle Information: Vehicle make, model, year, and license plate (for service purposes)
• Payment Information: Credit card details and billing address (processed securely through third-party payment processors)
• Communication Data: Information you provide when you contact us, including through our website forms, email, phone, or SMS

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Location data (general geographic area)

2.3 SMS/Text Message Data

When you opt in to our SMS program, we collect:

• Your mobile phone number
• Your consent preferences
• Message history and delivery status
• Opt-in and opt-out timestamps

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Purpose	Types of Data Used
Provide and manage our services	Contact info, vehicle info, payment info
Send appointment confirmations and reminders	Contact info, phone number
Send promotional offers and marketing messages (with consent)	Email, phone number
Respond to inquiries and customer service requests	Contact info, communication data
Process payments and transactions	Payment info, contact info
Improve our website and services	Automatically collected data
Comply with legal obligations	All data as required

4. SMS/TEXT MESSAGE PRIVACY

4.1 Consent

We only send SMS messages to individuals who have provided express consent to receive such messages. You can opt in to receive messages by:

• Submitting your phone number through our website forms
• Texting a keyword to our number
• Providing verbal consent during a service appointment

4.2 Types of Messages

If you opt in, you may receive:

• Appointment confirmations and reminders
• Service updates and notifications
• Promotional offers and discounts
• Customer service communications

4.3 Opting Out

You can opt out of SMS messages at any time by:

• Replying "STOP" to any message
• Contacting us at info@myhandscarwash.com
• Calling us at (803) 250-2695

4.4 Data Sharing for SMS

We use Twilio as our SMS service provider. Your phone number and message data may be processed by Twilio solely for the purpose of delivering our messages. We do not sell or share your phone number with any other third parties for marketing purposes.

5. DATA SHARING AND DISCLOSURE

We may share your information in the following circumstances:

• Service Providers: We share data with third-party service providers who assist us in operating our business (e.g., payment processors, SMS providers, scheduling platforms)
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

We do not sell your personal information to third parties.

6. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Limited employee access to personal information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. DATA RETENTION

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

SMS opt-in records are retained for the duration of your consent plus any period required by law.

8. YOUR RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided below.

9. COOKIES AND TRACKING

Our website may use cookies and similar tracking technologies to improve your experience. You can control cookie settings through your browser preferences.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. CHILDREN'S PRIVACY

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with an updated "Last Updated" date. Your continued use of our Services after changes are posted constitutes acceptance of the modified policy.

13. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us:

My Hands Car Wash LLC
Columbia, South Carolina
Phone: (803) 250-2695
Email: info@myhandscarwash.com